Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “User”) and Logelo LLC (“Logelo,” “we,” “our,” or “us”) governing your access to and use of the Logelo website, platform, software, the Leo AI assistant, and any related services (collectively, the “Services”).

BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to “you” shall include that organization.

2. Description of Services

Logelo provides Leo, an artificial- intelligence assistant built for freight brokers, together with related software and technology (the “Services”). Leo can hold conversations by chat, place and receive telephone calls and messages with carriers and shippers at your direction, qualify leads, surface lane rates and freight data, and help you manage day-to-day brokerage work.

Important: You acknowledge and agree that the Services:

• Are informational and assistive tools only, not a substitute for professional judgment
• Do not provide legal, financial, tax, brokerage-regulatory, or other professional advice
• Do not guarantee any particular outcomes, revenue, loads, rates, or business results
• May include beta or preview functionality provided “as is” without warranty
• Rely in part on third-party data and AI providers whose outputs may be incomplete, inaccurate, or outdated

3. Account Registration and Security

To access certain features of the Services, you must create an account. When you create an account, you agree to provide accurate, current, and complete information; maintain and promptly update it; keep your login credentials confidential; accept responsibility for all activity under your account; and notify us immediately of any unauthorized use or breach of security.

We reserve the right to suspend or terminate your account if any information you provide is inaccurate or incomplete, or if we have reason to believe your account has been compromised.

4. Artificial Intelligence and Automated Outputs

The Services use artificial intelligence, machine learning, and automated systems, including third-party AI providers, to converse, transcribe and summarize calls, qualify leads, and generate insights. You acknowledge and agree to the following:

• Leo Is AI: Leo is an artificial-intelligence assistant, not a human, and identifies itself as an AI assistant on calls. See our AI Disclosure.
• Outputs Are Informational Only: All outputs, including call summaries, lead qualifications, recommendations, and analytics (“Outputs”), are provided for informational purposes only and should not be relied upon as the sole basis for any decision.
• No Guarantee of Accuracy: Outputs may be incomplete, inaccurate, outdated, or contain errors. We make no representations or warranties regarding their accuracy, completeness, reliability, or timeliness.
• Independent Verification and Human Review: You are solely responsible for reviewing and independently verifying any Outputs before taking action.
• Not Professional Advice: Outputs do not constitute legal, financial, tax, or brokerage- regulatory advice.
• User Responsibility: You assume all risk associated with your use of or reliance on Outputs. LOGELO shall not be liable for decisions made or actions taken based on Outputs.

5. Communications Compliance and User Responsibilities

When you direct Leo to place calls, send messages, or otherwise contact individuals, or when you use information obtained through the Services to contact individuals, you are solely responsible for compliance with all applicable laws and regulations, including but not limited to:

• Telephone Consumer Protection Act (TCPA) and Related Regulations: You must obtain all required consents before Leo places calls or sends text messages on your behalf, maintain and honor Do-Not-Call and opt-out requests, and comply with all calling- time restrictions and caller-identification requirements.
• Call-Recording and Wiretap Laws: Where call recording is enabled, you are responsible for compliance with federal and state call-recording consent laws, including all-party (two-party) consent requirements in the states that require them.
• CAN-SPAM Act: You must comply with all requirements for commercial email, including accurate header information, clear identification of commercial messages, functioning opt-out mechanisms, and honoring opt-outs within ten (10) business days.
• State and Local Laws: You must comply with all applicable state and local laws governing telemarketing, solicitation, messaging, and consumer communications.

Logelo provides the tools; Logelo does not provide consent. The ability to have Leo contact a person does not mean you have the legal right or consent to contact that person. You are responsible for obtaining and documenting all required consents before initiating any communication.

5.1 Messages Logelo Sends to You

The obligations above govern messages you direct Leo to send. This subsection covers the separate case of text messages Logelo sends to you.

If you provide your mobile number on a Logelo form and check the SMS consent box, you agree to receive text messages from Logelo at that number, including quote confirmations, shipment status updates, follow-up messages, account notifications, and marketing or promotional messages. These messages may be sent using automated technology. Message frequency varies. Message and data rates may apply.

Consent is not a condition of purchase or of using the Services, and you may withdraw it at any time by replying STOP to any message. Reply HELP for assistance. Details of the program, including how we record and verify your consent, are described in our Privacy Policy. Carriers are not liable for delayed or undelivered messages.

6. Acceptable Use

Your use of the Services is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. In addition, you agree not to:

• Use the Services for any unlawful purpose or in violation of applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the Services, other accounts, or connected systems
• Use any robot, spider, scraper, or automated means to access the Services without our express written permission
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or attempt to derive the source code of the Services
• Resell, sublicense, or otherwise make the Services available to any third party except as expressly permitted
• Use the Services to send spam or unsolicited or harassing communications

7. Fees and Payment

Certain features of the Services require payment of fees. Logelo is offered on subscription tiers (for example, plans at $97, $297, and $997 per month, as described at the time of purchase). If you elect to use paid features, you agree to the following:

• Fees: All fees are disclosed to you before you are charged and are quoted in U.S. dollars unless otherwise specified.
• Recurring Charges and Auto-Renewal: Subscriptions automatically renew at the then-current rate for successive billing periods until you cancel. We (or our payment processor) will present the renewal terms clearly before purchase. You may cancel at any time, effective at the end of the current billing period, and cancellation is at least as easy as sign-up.
• Billing: You authorize us to charge your designated payment method for all fees. Payments are processed by third-party payment processors.
• Taxes: Fees do not include taxes, for which you are responsible where required by law.
• Refunds: Except as expressly stated in these Terms or required by applicable law, fees are non-refundable.
• Price Changes: We may change our fees upon reasonable notice; continued use of paid features after a change constitutes acceptance of the new fees.

8. Intellectual Property Rights

8.1 Logelo's Intellectual Property

The Services, including all software, content, features, functionality, designs, text, graphics, logos, and the selection and arrangement thereof, are owned by Logelo LLC or its licensors and are protected by United States and international intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during the term of your subscription.

8.2 Your Content and Data

You retain all rights in any content, data, or materials you submit or make available through the Services (“Your Content”). By submitting Your Content, you grant us a limited license to use, store, and process it solely as necessary to provide the Services to you. We do not use Your Content to train general-purpose AI or machine- learning models.

8.3 Output Ownership

Subject to any rights in underlying third-party data, you own the Outputs generated through your use of the Services. You acknowledge that similar or identical Outputs may be generated for other users, and our provision of Outputs to you does not grant you exclusive rights therein.

8.4 Feedback

If you provide suggestions, ideas, or other feedback regarding the Services (“Feedback”), you assign to us all right, title, and interest in such Feedback, and we may use it without obligation to you.

9. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, LOGELO DOES NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE, RELIABLE, OR COMPLETE; OR (D) ANY ERRORS WILL BE CORRECTED.

LOGELO DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY DATA, PRODUCT, OR SERVICE, AND WILL NOT BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LOGELO, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, USE, OR DATA, RESULTING FROM YOUR USE OF (OR INABILITY TO USE) THE SERVICES, ANY OUTPUTS, OR ANY DECISIONS MADE OR ACTIONS TAKEN BASED ON THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF LOGELO AND ITS AFFILIATES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO LOGELO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to defend, indemnify, and hold harmless Logelo LLC, its affiliates, and their respective directors, officers, employees, agents, suppliers, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your access to or use of the Services
• Your violation of these Terms
• Your violation of any applicable law or regulation, including the TCPA, call-recording/wiretap laws, the CAN-SPAM Act, or state telemarketing laws
• Any calls, messages, or other communications you direct Leo to make, or that you make using information obtained through the Services
• Your Content or any content you submit through the Services
• Your infringement of any third-party rights

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense.

12. Term and Termination

These Terms remain in effect until terminated by you or Logelo. You may terminate your account at any time by contacting us at connect@logelo.com. We may suspend or terminate your access at any time, with or without cause and with or without notice, including if we reasonably believe you have violated these Terms or applicable law, your use poses a security risk, termination is legally required, or continued provision is no longer commercially viable.

Upon termination, your right to use the Services immediately ceases. All provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

13. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict-of-law provisions.

Any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the federal or state courts located in Michigan, and you consent to the personal jurisdiction and venue of such courts.

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, YOU AND LOGELO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, and AI Disclosure, constitute the entire agreement between you and Logelo regarding the Services and supersede all prior agreements.

14.2 Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be struck and the remaining provisions enforced to the fullest extent under law.

14.3 Waiver and Assignment

Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them without restriction.

14.4 Notices

We may provide notices via email to the address associated with your account or by posting on the Services. You may provide notices to us at connect@logelo.com.

15. Changes to These Terms

We may modify these Terms at any time. When we make changes, we will update the “Last updated” date above, and for material changes we may provide additional notice. Your continued use of the Services after the effective date of any changes constitutes acceptance of the revised Terms.